Girlguiding only sells products that we believe to be of exceptional quality and we hope that you are happy with the items you receive from us.
We understand that there may be situations where you feel unhappy with the items delivered to you and we offer a full refund or exchange policy.
If you are not absolutely satisfied with your purchase, or if you order a garment that proves to be the wrong size, you can return it to us for an exchange or refund within 14 days of receiving it, provided you have told us within a reasonable time of receipt of the goods. We will be happy to exchange it, credit your account or provide you with a refund (excluding postage).
Please see our terms for more information about and eligibility for returning goods.
To return an item please complete the form below:
You are responsible for the cost of returning any goods to us for exchange or refund, except in cases of faulty, damaged or wrongly supplied goods.
Please use suitable packaging appropriate to the size of the returned item. We recommend that you obtain a courier or Post Office receipt when you return the goods.